Technical Support Solutions
We offer Tier 1 & 2 support services, which cover everything from a broad understanding of the product and basic problem solving, to custom solutions that require advanced technical knowledge. Our staff comprises skilled technicians who deliver industry-leading support and have vast knowledge in troubleshooting.
We provide 24/7 comprehensive IT support for increased performance with integrated maintenance. Our teams can offer multilingual support, starting from the basic level and ending with complex technical expertise.
Customer Support Solutions
Through our Customer Support services you can increase your organizational flexibility and retain entrepreneurial speed. You can think of us as an extension of your team, using our expertise to manage your customers’ experience.
Our professionals deliver great value to clients, not only by delivering support services, but also by identifying opportunities to improve overall business outcomes. Customer support services are evolving rapidly from the transaction-based approach to a clear focus on business solutions. Merging technology with skill makes a world of difference, and this is where RINF comes in.
Help desk & Back Office
In the context of a fast growing company, employees often become burdened with various administrative tasks which leave them little to no time to focus on more challenging projects. Trusting us as a partner for back office operations gives you and your staff extra time to focus on your core business, improve employee productivity, reduce costs and ensure that there is no loss of quality.
By using RINF’s help desk services, you ensure customer satisfaction, support and after-sale service. Your end customers see their issues resolved in a professional manner which leads to relationship enhancement and increased loyalty.
Sales & Marketing Solutions
RINF offers relationship enhancement services such as telemarketing and telesales.
Telemarketing services focus on finding new customers for your business, gathering customer data and feedback, producing leads and generating interest in your product. It lets people know about what you have to offer and creates the opportunity for your business to interact with its end customers.
Telesales services on the other hand transform those leads into conversions. Our sales specialists take care to place your product or service straight in your client’s hands/shopping cart.