The first step of the process is client analysis. During this stage we learn your needs, see what particular goals you hope to achieve and determine the possible motivation for the enhancement of customer satisfaction.
After the analysis we recommend the best solution for your particular problem and we offer support in determining the activities and the SLAs. We establish the tools and methodologies to be used and offer technical consultancy regarding the communication infrastructure, hardware and software.
After we agree on the work flow, space and roadmap we proceed with defining the team structure. This is followed by defining the touchpoints (SPOC), the delivery and the implementation terms. Once our managed services are in place, your organization can focus on its core strategies and capabilities.
After the project is over, we evaluate and report on performance and provide constant feedback sessions. This model allows our teams to work remotely from one of our offices or directly on site.